This policy applies to physical hardware orders placed with Oleg Logic Inc. It does not apply to professional services, software subscriptions, or digital credential products.

Order Processing

In-stock hardware orders are processed within two (2) business days of payment confirmation. Custom-configured or specially-ordered equipment ships per the lead time quoted in writing at time of order, typically two to six (2–6) weeks.

Shipping Destinations

Oleg Logic Inc. ships within the fifty (50) United States and the District of Columbia. We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations except by special written arrangement.

Carriers & Tracking

Orders ship via FedEx, UPS, or freight carriers depending on size and weight. Tracking information is emailed to the customer once the carrier scans the shipment.

Large items such as turnstiles, barrier arms, and sliding gates ship via freight carrier. Freight shipments may require a liftgate, inside delivery, or residential delivery appointment at additional cost.

Shipping Costs

Shipping is quoted per order and shown on the invoice prior to payment. The following additional charges may apply to large or special-delivery items:

Freight charges for oversize or heavy equipment
Liftgate service at the delivery address
Residential delivery surcharges
Inside delivery charges beyond the freight carrier's standard threshold

Risk of Loss

Risk of loss passes to the customer upon delivery to the shipping address. The customer is responsible for:

Inspecting shipments for visible damage at the time of delivery.
Noting any visible damage on the carrier's proof-of-delivery document before the driver leaves.
Reporting concealed damage to Oleg Logic within five (5) business days of delivery.

Damaged shipments: If your hardware arrives damaged or defective, notify us within five (5) business days with photographs of the damage and the packaging. Contact info@oleg-logic.com or call +1 (231) 245-3655. Oleg Logic will arrange a replacement or full refund at no cost.

Questions About Your Order

Phone: +1 (231) 245-3655 — Mon–Fri 8AM–6PM, Sat 10AM–6PM PT
Email: info@oleg-logic.com — response within 1 business day

Last updated: May 2025. Oleg Logic Inc. reserves the right to update this policy; changes take effect upon publication at oleg-logic.com.