This policy governs the cancellation of hardware orders, scheduled service appointments, cloud subscriptions, and service contracts. Please review the applicable section before requesting a cancellation.

Hardware Orders

Orders may be canceled at no charge before the order has shipped or before custom configuration has begun.
Once an order has shipped, the Return Policy applies — the order must be received, returned via the RMA process, and is subject to the 15% restocking fee.
Custom-configured orders may not be cancelable once configuration has started; cancellation may be subject to a cancellation fee of up to fifty percent (50%) of the order value to cover non-recoverable costs.

Scheduled Service Appointments

Installation, maintenance, and training appointments may be rescheduled or canceled at no charge with at least forty-eight (48) hours' advance notice. Cancellations made less than 48 hours before the scheduled appointment may be subject to a trip fee of up to $250 to cover mobilization costs.

Cloud Subscriptions

Monthly Plans

Cancel any time before the next billing date through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period; no prorated refunds for partial months.

Annual Plans

See the Refund Policy for refund treatment of annual subscriptions. Cancellation must be requested in writing (email to info@oleg-logic.com) at least ten (10) days before the renewal date to prevent automatic renewal.

Service Contracts (Preventative Maintenance / Monitoring)

Service contracts may be canceled at the end of any term by providing written notice at least thirty (30) days before the renewal date. Early termination during an active term may require payment of the remaining contract balance, as specified in the signed service agreement.

Termination by Oleg Logic

Oleg Logic reserves the right to cancel an order or terminate a subscription if: (a) payment is not received; (b) the order cannot lawfully be fulfilled; or (c) the customer materially breaches the terms of service. In such cases, Oleg Logic will refund any amounts not yet earned.

To cancel an order or subscription: Contact us at info@oleg-logic.com or +1 (231) 245-3655, Mon–Fri 8AM–6PM, Sat 10AM–6PM PT. Please have your order number or account information ready.

Last updated: May 2025. Oleg Logic Inc. reserves the right to update this policy; changes take effect upon publication at oleg-logic.com.