Returns & Refund Policy

This policy governs returns and refunds for all purchases from Oleg Logic Inc. — including hardware products, professional services, and software/cloud subscriptions. Please read each section carefully before requesting a return.

Return Policy (Hardware)

Eligibility Window

Unused, undamaged hardware in original sealed packaging may be returned within thirty (30) calendar days of delivery.

Non-Returnable Items

• Custom-configured, made-to-order, or specially programmed equipment.
• Hardware that has been installed, mounted, drilled, cut, or otherwise modified.
• Software licenses, mobile credentials, cloud subscriptions, and any digital activation codes that have been issued or redeemed.
• Items returned after the 30-day window has closed.
• Items missing original packaging, manuals, or accessories.

Return Process (RMA)

All returns require a Return Merchandise Authorization (RMA) number before shipping. Returns received without an RMA number will be refused.

1. Email info@oleg-logic.com or call +1 (231) 245-3655 with your order number, item(s), and reason for return.
2. Oleg Logic will issue an RMA number and return instructions within two (2) business days.
3. Ship the item, prepaid and insured, to the address provided with your RMA.
4. Once received and inspected (typically 5–10 business days), an approved refund is processed per the Refund Policy below.

Restocking Fee

Approved returns are subject to a restocking fee of fifteen percent (15%) of the item's net price. The fee may be waived if the return is due to a verified Oleg Logic shipping error or a confirmed manufacturer defect within the warranty period.

Return Shipping

The customer is responsible for return shipping costs except when the return is due to a verified Oleg Logic error or defective product covered under warranty — in those cases Oleg Logic provides a prepaid return label.

Damaged or Defective on Arrival

If hardware arrives damaged or defective, notify Oleg Logic within five (5) business days of delivery with photographs of the damage and packaging. Oleg Logic will arrange a replacement or full refund at no cost.

Refund Policy

Hardware Refunds

Approved hardware returns are refunded to the original payment method within five to ten (5–10) business days after the returned item is received and inspected. Refunds reflect the purchase price minus any applicable restocking fee and minus original shipping charges (non-refundable except in the case of verified Oleg Logic error).

Services Refunds

• Not yet scheduled or performed: Full refund, less any non-recoverable third-party costs already incurred.
• Partially performed: Prorated refund for the portion not yet delivered, based on hours logged and milestones completed.
• Completed and accepted: Non-refundable once the customer has signed the service completion acknowledgment, except where required by applicable law.

Subscription Refunds

• Monthly subscriptions are non-refundable for the current billing period; cancellation stops the next renewal.
• Annual subscriptions canceled within the first thirty (30) days may receive a prorated refund of unused months, less any third-party platform fees. After 30 days, non-refundable for the current term.
• Per-user mobile credentials are non-refundable once issued and activated.

Duplicate or Erroneous Charges

Contact info@oleg-logic.com or +1 (231) 245-3655 within sixty (60) days of the charge. Oleg Logic will investigate and issue a refund within ten (10) business days if an error is confirmed.

Disputes and Chargebacks

Before initiating a dispute or chargeback with your card issuer, please contact Oleg Logic so we can attempt to resolve the matter directly. We respond to all dispute inquiries within two (2) business days. Direct resolution is faster than a card-network dispute, which can take 30–90 days.

Method of Refund

Refunds are issued to the original payment method. Refunds to expired or closed cards will be issued via ACH, check, or another reasonable method at Oleg Logic's election.

Last updated: May 2025. Oleg Logic Inc. reserves the right to update this policy; changes take effect upon publication at oleg-logic.com.